Reference

How moonbet Handles Your Personal Information

This privacy policy explains exactly what data moonbet collects when you open an account, connect a payment method like PayPal or Venmo, or access the lobby from your phone.

Account data handled securelyPayPal, Venmo, Play+ contextState-eligible access onlyYour rights, clearly statedContact us to request changes

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete data we hold about your account, you have three direct paths to our privacy team. We aim to acknowledge all privacy-related requests within a few business days and respond fully as required under applicable state law. Requests tied to payment data — such as records of PayPal or Venmo transactions — may take additional time to process due to financial record-keeping requirements.

Team online

Live Chat

Start a chat session from inside your account dashboard. Our support team can log your privacy request and route it to the correct team without delay.

Email Support

Send your data request to our privacy email address shown in the account settings page. Include your registered email so we can verify your identity before acting.

Account Settings

Some data corrections — like updating your email address or linked Venmo account — can be made directly inside your account settings without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security and honest retention practices are core to how we operate. We use SSL encryption on every page — from the lobby to the cashier — so your payment details travel securely whether you're on a desktop browser in Columbus or on a mobile device. Below are the four areas we take most seriously when it comes to your personal data.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand which sections of the lobby get the most use. You can adjust cookie preferences in your browser at any time.

Account Security Login activity is monitored for unusual patterns. If we detect a sign-in from an unfamiliar device, we may prompt you for additional identity verification before granting access to your account wallet.

Data Retention We keep your account data for as long as your account is active and for the period required by state financial regulations after closure. Payment records tied to PayPal or Play+ fall under financial data retention rules.

Your Rights and Requests You can request a copy of the data we hold, ask us to correct inaccuracies, or ask us to delete your account data where permitted by applicable law. Submit those requests through live chat or email.

What We Collect and Why We Collect It

moonbet Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

When you create an account, we collect the information you provide directly — your name, email address, date of birth, and the payment details you connect, whether that's your PayPal account, a linked Venmo handle, or a Play+ prepaid card number. We also collect device and

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session data automatically: IP address, browser type, and the pages you navigate inside the lobby. This helps us detect unusual login activity, verify your identity as required under applicable state regulations, and keep your account wallet accurate. We do not sell your personal information to third
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parties for their own marketing. Data tied to financial transactions — including deposit confirmations and withdrawal requests processed through PayPal, Venmo, or Play+ — is retained for the period required by applicable law. If you use mobile access on iOS or Android, your device identifiers may
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be logged to support account security and session continuity. You can review the categories of data we hold by submitting a request through the account help channel described in the support section below.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Common Questions About Your Data at moonbet

These are the questions we hear most often from people reviewing our privacy practices. If you don't see your question here, reach out through the support channels listed above — we'll respond as quickly as the nature of your request allows.

We collect the registration details you enter — name, email, date of birth — plus any payment account details you connect, such as PayPal or Play+. Device and session data is also logged automatically for security purposes.

We do not sell your data to third parties for marketing. We may share information with payment processors like PayPal and Venmo to complete transactions, and with identity verification services as required under applicable state regulations.

We retain account and financial records for the period required by applicable state law after account closure. Payment transaction data processed through Play+ or Venmo may be subject to longer financial record-keeping requirements.

Submit a data access request through the live chat in your account dashboard or by emailing the privacy address shown in account settings. We'll verify your identity before sending anything.

Yes, where permitted by applicable law. Start a deletion request via live chat or email. Some data — particularly payment records — may need to be retained under financial regulations even after your account is closed.

We use session cookies for login continuity and analytics cookies to improve the lobby experience. You can adjust or block non-essential cookies through your browser settings at any time without losing core account functionality.

Reference

Privacy Policy

Access may be available only in states where local law permits.

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How moonbet Handles Your Personal Information

Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Settings

How We Protect and Manage Your Information

Common Questions About Your Data at moonbet

01 What personal data does moonbet actually collect when I open an account?

02 Does moonbet share my data with third parties?

03 How long does moonbet keep my account data after I close my account?

04 How do I request a copy of the data moonbet holds about me?

05 Can I ask moonbet to delete my personal information?

06 How does moonbet handle cookies and can I turn them off?

Privacy Policy

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